Skip Ribbon Commands
Skip to main content

Usted está en: ACR > Colombian Reintegration Agency (ACR) Main Portal > Action Lines > Communities



ARN works hand in hand with ex-combatants and communities, seeking to contribute to coexistence, reconciliation, peace and stabilization of the territories.

When a former combatant and their family come in pursuit of an economic, personal or social activity in a community, they may face barriers such as rejection, stigmatization or mistrust.

In order to achieve success and sustainability in the processes of reintegration and reincorporation to civilian and social life, ARN promotes spaces for participation, coexistence, trust-building and reconciliation, while strengthening protective environments for children, adolescents and young people.

Since 2007, the ARN model of work with communities has carried out 552 interventions to benefit 36,881 Colombians in 29 departments. Each of these interventions has become an opportunity to build trust in the territories.

ARN works hand in hand with the communities through three action lines:

  • Strengthening protective environments for children and youngsters: through community territorial initiatives and the “Mambrú, This is a Different Story” strategy, which promotes civic education and provide alternatives for the good use of free time.
  • Strengthening community settings for coexistence and reconciliation: through community territorial initiatives and the Community Strengthening Model – MFC (from its Spanish language initials - Modelo de Fortalecimiento Comunitario), which promotes relationships of trust, coexistence and reconciliation in places where ex-combatants live or carry out productive activities with communities that were affected by violence.
  • Strengthening capacities for the exercise of citizenship of the target population through initiatives such as the promotion of leadership and the participation of women ex-combatants and communities.

To accomplish this, the work-with-communities approach features four main stages: a reading of the territory, citizen education and capacity strengthening, visibility actions and community assessment.

Communities Infography

ARN works hand in hand with the communities through three action lines:

  • Communities.
  • Public and private agencies.
  • Local, municipal and department administrations.
  • International cooperation agencies.



Address: Carrera 9 No. 11 - 66 
Zip Code: 110221
PBX: (+571)443 0020.
Correspondence: Mon - Fri 8:00 a.m. - 4:00 p.m., Fl. 2

Telephone Assistance - Bogotá + 57 (1) 443 0020
    Call Center Hours of Operation:
  • Mon - Fri from 8:00 a.m. - 6:00 p.m.
  • Saturdays 8:00 a.m. - 1:00 p.m.
Fax (+571)443 0020. Option 5
National TOLL Free Number: 01 8000 911516
Cell Phone #516 Claro and Movistar

Attention to Citizen's Chat
Mon - Fri from 8:00 a.m. - 6:00 p.m.
Saturdays 8:00 a.m. - 1:00 p.m.

Call us toll free here
Mon - Fri from 8:00 a.m. - 6:00 p.m.
Saturdays 8:00 a.m. - 1:00 p.m.
Customer Service

Transparency and access to public information
Requests, Complaints, Claims, Suggestions and Reports (RCCSR)
Attention to Citizens
Judicial Notifications
ARN Regional Headquarters
Frequently Asked Questions


Judicial Notifications:

Links of Interest

Contact with Officials
Information security and personal data protection policies
Privacy Notice
Open Data Open License