Usted está en: ACR > Colombian Reintegration Agency (ACR) Main Portal > Attention to the public > Information Security Policies and Data Protection

Information Security Policies and Data Protection

​Dear User

The website of the Reincorporation and Normalization Agency, ARN has as its main function to provide information and services, as well as to disseminate and promote the National Government's regulations and guidelines related to its purpose: the design, implementation, evaluation of plans, programs and projects of the Reintegration, Reincorporation and Normalization Policy, in order to promote peace, security and coexistence of the Colombian State.

In accordance with the guidelines of the Online Government Strategy, ARN publishes the issues and activities that have to do with its mission, vision, objectives and functions through its website, informing about: procedures, services, management indicators, plans and programs, publications, standards, calls, budget information, recommended pages and, in general, information related to the Reintegration, Reincorporation and Normalization Process and the Social and Economic Reintegration Policy (PRSE).

ARN requests the visitor and the user of this page to read in detail these conditions and the privacy policy, before beginning its exploration or use. If you do not agree with these terms of use, we suggest that you refrain from accessing or browsing the website of our entity.

Likewise, it is important to clarify that ARN does not pursue any profit, gain or commercial interest with the contents or links that are published on its website

1. Acceptance of Terms

It is assumed that when a user accesses ARN's website, they do it under their full responsibility and that, therefore, it fully and unreservedly accepts the content of the following terms and conditions of use of the website of the entity.

This declaration of Confidentiality and Data Protection is subject to the terms and conditions of ARN's website, which constitutes a legal agreement between the user and ARN's website.

If the user uses the services of the website of ARN, it means that he/she has read, understood and accepted the terms set forth above. If you do not agree with them, you have the option of not providing any personal information, or not using the service of ARN website,

2. General conditions regarding the content of the website

ARN reserves, in all respects, the right to update and modify at any time and in any way, unilaterally and without prior notice, the present conditions of use and the contents of the page, taking into account the Definitions established in section 8 of this document.

a. The purpose of the website is to provide the user with all types of information related to the management of the National Government of Colombia on the issues that arise from the mission object of ARN. The information contained in this web page is written in a brief, simple and clear way, in web content format. ARN will ensure that the information meets the needs of the users.

b. The website may have links to other sites of interest or to documents located on other websites owned by other entities, persons or organizations other than ARN. In these cases the user must submit to the conditions of use and the privacy policy of the respective web pages.

c. ARN is not responsible for the information that is outside this website and is not managed directly by the administrator of the website

d. The links that appear on the website are intended to inform the user about the existence of other sources likely to expand the content offered by the website or related to them.

e. ARN neither guarantees nor is responsible for the operation or accessibility of the linked web pages. Neither suggests, invites or recommends the visit to them. Therefore, it will not be responsible for the result obtained.

f. The establishment of a link to the website of another company, entity or program does not necessarily imply the existence of relations between ARN and the owner of the linked website or web page, nor the acceptance or approval by ARN of its contents or services.

g. When locating the link of ARN's website, you must ensure that it is directed to the home page.

h. People who use the link of ARN's website must refrain from making false, inaccurate or incorrect statements or indications about ARN or include illegal content, or contrary to good customs and public order.

i. The investigations published on the website do not imply, on behalf of ARN, any judgment or compromise the position of the entity and / or those who intervene in it. The contents are the responsibility of those who carried out the research.

j. The provision of the service of ARN's website is free and free for users and is governed by the terms and conditions that are included below, which are understood as known and accepted by the users of the website

3. Copyrights on the contents of the website

This website and its content are the intellectual property of ARN. It is possible to download materials from for personal and non-commercial use, as long as there is express mention of ARN's property.

Regarding the contents that appear on ARN's website, the user agrees to:

a. Use the contents diligently, correctly and legally.

b. Not to suppress, elude, or manipulate the copyright and other data that identify the rights of ARN.

c. Not to use the contents and in particular the information of any other kind obtained through  ARN or the services to issue publicity.

d.  ARN will not be responsible for the improper use made by users of the content of its website.

e. The visitor or user of the website will be responsible for any improper, illegal or abnormal use made of the content, information or services of ARN's website. The visitor or user of the site, direct or by interposed person, will not attempt in any way against the website of ARN, its technological platform, its information systems nor will it interfere in its normal functioning.

f. The visitor or the user of the site will not alter, block or perform any other act that prevents showing or accessing any content, information or services of the website of ARN, or that are incorporated in the linked websites.

g. The visitor or the user of ARN's website will not send or transmit on this site or to the same to other users or to any person any information of obscene, defamatory, insulting, slanderous or discriminatory scope.

h. The visitor or the user of ARN's website of will not incur in and from it in unlawful conduct, such as damages or computer attacks, interception of communications, infractions of copyright, unauthorized use of terminals, identity theft, disclosure of secrets or falsehood in documents.

4. Personal Data Protection

ARN in accordance with the provisions contained in law 1581 of 2012 and its regulatory decree, as custodian responsible and/or responsible for the processing of personal data, will tend for the security and confidentiality of sensitive or personal data that have been collected and treated in operations such as the collection, storage, use, circulation and suppression of information that is received from third parties through the different information collection channels.

If you need more information to know our personal data treatment policy, click here.

4.1 Privacy and security conditions

It is the interest of ARN to safeguard the privacy of the user's personal information obtained through the website of the entity, for which it undertakes to adopt a confidentiality policy in accordance with what is established below.

Personal information is understood to be that provided by the User for the registration, which includes data such as name, identification, address, email and telephone, among others.

a. Modification of personal information: the user acknowledges that the entry of personal information is carried out voluntarily and upon request of specific requirements by ARN to carry out a procedure, submit a petition, complaint, claim, suggestion or report (PQRS -D), or to access interactive mechanisms. To carry out PQRS-D or require more information, you may access website and go to: "Contact" or write to The user also understands that the data entered by him/her will be part of a file and / or database. The User may modify or update the information provided at any time.

b. Use of the access code: the personal information provided by the user is ensured by an access code that only he/she knows. Therefore, he/she is solely responsible for keeping his/her password secret. ARN agrees not to access or pretend to know this key. Due to the fact that no Internet transmission is absolutely safe and this end cannot be guaranteed, the user assumes the hypothetical risk that implies, which he/she accepts and knows.

c. Access to personal information by third parties: ARN is not responsible for the personal information registered. ARN will not respond under any circumstances and under any circumstances for attacks or incidents against the security of its website or against its information systems or for any exposure or unauthorized, fraudulent or illegal access to its website and that may affect the confidentiality, integrity or authenticity of the information published or associated with the contents and services offered therein.

Neither will be responsible for any consequence derived from the undue entry of third parties to the database and / or for any technical failure in the operation and / or conservation of data in the system in any of the menus of its website.

d. Information security: ARN has adopted the security levels of protection of personal data legally required, installing the technical and organizational measures necessary to avoid as far as possible the loss, misuse, alteration, unauthorized access and theft of submitted data. ARN may use cookies during the provision of services on its website. For more information, check our Cookies Policy.

ARN does not control or 100% guarantee, the absence of viruses or other elements in the contents that may produce alterations in your computer system (software and hardware) or in electronic documents and files stored in your computer system.

Consequently, ARN will not be liable for any damage caused by any alteration that has been made to the materials or download files provided directly by the entity.

e. Information Privacy: ARN's website will not share or disclose confidential information with third parties, unless it has express authorization from those who subscribed to it, or when it has been required by judicial or legal order, or to protect the intellectual property rights or other rights of the website.

5. Applicable Law and Jurisdiction

a. The user cannot state before ARN or a judicial or administrative authority, the application of condition, rule or agreement that is not expressly contained in these conditions of use.

b. These conditions will be governed by the laws of the Republic of Colombia, in the aspects that are not expressly regulated therein.

c. If any provision of these conditions loses validity or binding force, for any reason, all other provisions retain their binding force, binding nature and will generate all their effects.

d. For any legal or judicial effect, the place of these conditions is the city of Bogotá, Republic of Colombia, and any dispute arising from its interpretation or application will be submitted to the judges of the Republic of Colombia.

6. Duration and termination

The provision of the service of ARN's Website has an indefinite term. However, the entity may terminate or suspend the provision of this service at any time. In case this situation arises, ARN will inform previously about the event, in order to avoid greater issues.

7. Contact us

If the user wants to make suggestions to ARN to improve the content, information and services offered on website, he/she should contact the administrator of the site at the following e-mail address: atencionacr@acr

8. Definitions

In order to facilitate the understanding of these Terms and Conditions of Use of ARN's website it is necessary to clarify the meaning of the following words: 

• Chat: instant messaging service between one or several users, exclusively for demobilized people, moderated by an official.

• Content: involve all forms of information or data that are disclosed on the website, among which are texts, images, photos, logos, designs and animations.

• Forum: automated message service, exclusively for demobilized people undergoing a Reintegration Process, moderated by an official, through which subscribers receive messages left by other subscribers for a given topic. The messages are sent by email.

• Internet: communication tool with tens of thousands of computer networks linked by the TCP / IP protocol. Multiple services can be used on this network, such as emails, chats, forums, www, ftp, etc.

• Intellectual property rights: they refer to all the property rights of the information of ARN or of any person who is a legitimate owner, such as: distinctive signs, trademarks, slogans, banners, logos, domain names, copyrights, databases, designs, content or any other work or intellectual creation linked to the object, operation or performance of the ARN website.

• Link: hypertext pointers that serve to jump from certain information to another, or from one web server to another, when browsing the Internet.

• Personal information: information provided by the user for registration including information such as name, identification, age, gender, address, email and telephone, among others.

• PQRS-D: petition, complaint, claim, suggestion or report.

• Publishing: to make a document visible at the institutional website.

• Services: the online aid that ARN currently provides or plans to provide users in the future, through this website, such as: publication of news or activities related to institutional management, online procedures, consultations, forums, chat, survey, and complaints and claims mailbox, among others.

• Survey: observation service to collect data of interest by means of a predesigned questionnaire in order to know opinions, characteristics or specific facts.

• User: the person who enters the website of ARN to search or read/view information of interest, register in case he/she requires a procedure or receive a service from the entity, or to file a complaint, make a claim or consultation, through the use of the mailbox of petitions, complaints and claims, created for this purpose.

• Website: result in hypertext or hypermedia that a navigator of the www provides after obtaining the information requested. Its content can range from a short text to a voluminous set of texts, static or moving graphics, sound, video, etc.

  Updated: December, 2017